Delivery

Shipment of your goods

Standard items are usually shipped within 1 to 2 working days after receipt of payment. They are shipped via DHL Express with a tracking number and delivered without signature. Packages can also be shipped via Swiss Express and delivered against signature. Please note that this method of delivery incurs an additional charge.
Whatever art of delivery is chosen, we send you a link to follow the delivery of your parcel online.

Shipping costs include preparation and packaging costs as well as postage. Your package is shipped at your own risk, but special attention is paid to fragile items.

The dimensions of the boxes are appropriate and your items are properly protected.

 

 

Terms of delivery
 

Special Services

Special Services
Delivery on pallet		79.80
Swiss Express Same Day1		139.00
Swiss Express2		55.00
Courier Service		Contact Us

¹ Order received before 10:00 am - same day delivery
² Order received before 4:30 pm - delivery the next day (Service by Swiss Post or DHL Express)
 

Control of goods

For all purchases on shop.alco.ch, Alco grants an optional right of return valid 8 (height) days. The customer shall check the goods upon receipt. As soon as they are discovered, defects must be reported to Alco in writing (electronically or in paper form) but not later that 8 (height) days after receipt of goods. After notification of defects and prior written acceptance by Alco, the defective goods must be returned to the contact address as per Section 9.6 with the acceptance form supplied by Alco.

 

The customer shall bear the costs for the return of the goods. Goods returned without reason and preliminary written agreement from us cannot be accepted. We shall accept only complete goods in their original packaging, in excellent conditions and not used or partly used. Manufactured goods cannot be refunded. If all conditions are fulfilled the credit note shall correspond to 95% (ninety five percent) of the invoiced amount. Beyond the 8th day, no credit is granted. The optional right of return is not applicable to promotions or special sales or to products that are not adapted to a return due to their nature.

 

 

Conditions valid from 01.01.2019